Privacy Policy

At FixNGo Pharr Towing Service, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we keep it secure. By using our services or visiting our website, you agree to the practices described in this policy.

Information We Collect

When you request towing or roadside assistance services, we collect information necessary to provide those services. This may include your name, phone number, email address, vehicle location, vehicle make and model, license plate number, and payment information. We may also collect information about the nature of your service request and any special instructions you provide.

If you visit our website, we may automatically collect certain technical information such as your IP address, browser type, device information, and pages you visit. This information helps us improve our website and understand how visitors use it. We may also use cookies and similar technologies to enhance your browsing experience.

How We Use Your Information

We use the information we collect to provide and improve our services. This includes dispatching drivers to your location, communicating with you about your service request, processing payments, and maintaining records of services provided. We may also use your contact information to send you updates about your service, respond to your questions, or provide information about our services.

With your consent, we may send you promotional emails or text messages about special offers, new services, or other information we think may interest you. You can opt out of these communications at any time by following the unsubscribe instructions in the message or contacting us directly.

Information Sharing

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information with service providers who help us operate our business, such as payment processors, insurance companies, or repair shops when necessary to complete your service request. These third parties are required to protect your information and use it only for the purposes we specify.

We may disclose your information if required by law, court order, or government regulation. We may also share information to protect the rights, property, or safety of our business, our employees, our customers, or others. In the event of a business transfer such as a merger or acquisition, your information may be transferred to the new owner.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. This includes using secure servers, encryption for payment information, and restricting access to personal data to employees who need it to perform their job duties. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Service records are typically kept for several years for business and legal purposes. When we no longer need your information, we will securely delete or anonymize it.

Your Rights and Choices

You have the right to access, update, or correct your personal information. If you would like to review the information we have about you, request corrections, or ask us to delete your information, please contact us using the information provided below. Please note that we may need to retain certain information for legal or administrative purposes.

You can opt out of receiving promotional communications from us at any time. If you use our website, you can adjust your browser settings to refuse cookies, though this may affect your ability to use certain features of the site.

Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the date at the top of this policy. We encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

FixNGo Pharr Towing Service
1200 W Polk Ave Suite G
Pharr, TX 78577
Phone: (956) 474-9934
Email: hello@pharrtowing.com